Shipping policy
At AIDEN ABERNATHY, we specialize in premium New Zealand seafood. We prioritize fast, safe, and professional shipping services to ensure all fresh seafood products arrive at your destination in perfect condition. Below is our detailed shipping policy for all global orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays.
2. International Shipping & Delivery Time
We provide worldwide shipping for all our seafood products. Our standard international shipping normally takes 7–14 business days, depending on your destination country and local logistics efficiency. Expedited shipping options are available at checkout for customers who need faster delivery.
3. Shipping Cost Calculation
Shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be clearly displayed on the checkout page before payment.There are no hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or inspection fees, which are determined by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations before placing an order to avoid unexpected charges.
5. Professional Seafood Packaging & Shipping Protection
As a seafood supplier, we adopt professional cold-chain and shockproof packaging materials to keep products fresh, frozen, and intact during long-distance transit. All packages are well-sealed to prevent leakage, damage, or spoilage.
For high-value orders, we provide optional shipping insurance at checkout to fully protect your purchase, bringing you extra shopping security.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the package and products upon delivery. If you receive damaged, deformed, or leaking packaging, please take clear photos, refuse to sign for the parcel, and contact our support team immediately.
If you find any product quality issues or defects after signing for the order, please submit a support request with relevant evidence within48 hours of delivery. We will verify your case and arrange a refund, replacement, or other reasonable solutions.
7. Customer Assistance
If you have any questions about order processing, shipping tracking, customs clearance, or delivery issues, feel free to contact our customer support team. We offer fast and professional guidance for all your concerns.
AIDEN ABERNATHY is committed to optimizing our global logistics service, delivering fresh and authentic New Zealand seafood to every customer safely and efficiently.